Last Updated: October 2026
At TS Informatics, we respect your privacy and are committed to protecting the personal information you share with us through our website.
This Privacy Policy explains what information we may collect when you visit our website, how we use it, how we protect it, and the choices available to you.
By using our website or submitting information through it, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide through our website, including:
- Name
- Email address
- Phone number
- Company or organisation name
- Job title or designation
- Location
- Product or service requirements
- Information entered in enquiry or contact forms
- Messages or information sent to us through email, telephone, WhatsApp or other communication channels
You are requested not to submit sensitive personal information through general website enquiry forms unless specifically required.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of visit
- Pages visited
- Referring website
- Approximate location based on technical information
- Website interactions
- General usage and diagnostic information
This information may be used to understand how visitors use our website and to improve its security, functionality and performance.
3. How We Use Your Information
Information collected through our website may be used to:
- Respond to enquiries
- Contact you regarding requested products or services
- Prepare quotations or proposals
- Understand your business or technical requirements
- Provide information about TS Informatics products and services
- Provide customer or technical support
- Improve our website and user experience
- Analyse website performance and visitor behaviour
- Maintain website security
- Detect or prevent misuse, fraud or unauthorised activity
- Maintain records of enquiries and communications
- Comply with applicable legal or regulatory requirements
We aim to use personal information only for legitimate and relevant business purposes.
4. Contact and Enquiry Forms
When you submit a contact or enquiry form on our website, the information provided may be used by TS Informatics to respond to your request.
Depending on your enquiry, we may contact you through:
- Telephone
- Mobile
- Other communication channels provided by you
Submitting an enquiry does not create a contractual relationship or confirm an order.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour.
Cookies may help us:
- Maintain website functionality
- Remember visitor preferences
- Understand website traffic
- Analyse page performance
- Improve website usability
- Enhance website security
You can control or disable cookies through your browser settings.
Disabling certain cookies may affect the functionality of some parts of the website.
6. Website Analytics
We may use analytics tools to understand how visitors interact with our website.
These tools may collect information such as:
- Pages visited
- Time spent on pages
- Device and browser information
- Traffic sources
- General website interactions
Analytics information is used to understand website performance and improve our content, services and visitor experience.
Where third-party analytics tools are used, their processing of information may also be governed by their respective privacy policies.
7. Sharing of Information
TS Informatics does not sell or rent personal information collected through its website.
We may share limited information with trusted service providers where reasonably necessary for operating our website or business.
These may include:
- Website hosting providers
- Cloud service providers
- IT service providers
- Website developers
- Analytics providers
- Communication service providers
- Professional advisers
Information may also be disclosed to government, regulatory or law-enforcement authorities where required under applicable law.
8. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
TS Informatics is not responsible for the:
- Privacy practices
- Security
- Content
- Availability
- Terms and policies
of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
9. Data Security
TS Informatics takes reasonable administrative and technical measures designed to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Unauthorised disclosure
- Accidental destruction
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Users should also take appropriate precautions when sharing information online.
10. Data Retention
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected.
For example, information may be retained for:
- Responding to enquiries
- Maintaining communication records
- Providing requested services
- Customer support
- Business record-keeping
- Legal or regulatory requirements
- Resolving disputes
When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.
11. Your Rights
Subject to applicable law and circumstances, you may request to:
- Know what personal information we hold about you
- Correct inaccurate information
- Update your personal information
- Request deletion of information where applicable
- Withdraw consent where processing is based on consent
- Raise concerns regarding the use of your personal information
To exercise any of these rights, please contact us using the details provided below.
We may request reasonable information to verify your identity before processing certain requests.
12. Marketing Communications
If you provide your contact information to TS Informatics, we may communicate with you regarding products, services or enquiries relevant to your interaction with us.
Where required, you may request to stop receiving promotional communications by contacting us.
Transactional, service-related or legally required communications may continue where necessary.
13. Children’s Privacy
The TS Informatics website and services are primarily intended for businesses, organisations and adult users.
We do not knowingly seek to collect personal information from children through our website.
If we become aware that personal information of a child has been submitted without appropriate authorisation, we may take reasonable steps to address the matter in accordance with applicable requirements.
14. Changes to This Privacy Policy
TS Informatics may update this Privacy Policy from time to time to reflect changes in:
- Our website
- Products and services
- Technology
- Business practices
- Security practices
- Applicable legal or regulatory requirements
The latest version of the Privacy Policy will be published on this page with an updated “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
TS Informatics
T-3, 3rd Floor,
Aditya City Center Mall,
Indirapuram, Vaibhav Khand,
Ghaziabad – 201014, India
Phone: +91 011 43053094
Mobile: +91 9312216451
Email: info@tsinformatics.com
16. Grievance Redressal
If you have any complaint or concern regarding the collection, use, correction, deletion or protection of your personal information, you may contact:
TS Informatics – Privacy / Grievance Support
Email: info@tsinformatics.com
Phone: +91 9312216451
Please provide sufficient information about your concern so that we can identify and review the matter appropriately.
TS Informatics will endeavour to address legitimate privacy-related requests in accordance with applicable requirements.